terms

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using http://laxtransportationapp.com (“the Site”) or the apps operated by LAX VIP Limo. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://laxtransportationapp.com.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.

All transportation operated by LAX VIP Limo and its affiliates (commercial partners) are subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at this page. If you’re using laxtransportationapp.com to book private sedan, SUV and wheelchair transportation service, please review the terms.

Reservations for transportation to the airport or destinations are valid only for the time and date specified. LAX VIP Limo, is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply. By agreeing to these terms of service, you also confirm that you understand how our service works.

The vehicle should arrive within the 20-minutes window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 20-minute window, and remain for the full designated 20-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in cancellation fee of $10.00.

Any damages report from driver involving a rider can and may be charged $100-350 depending on the severity of the damage. The damage charge would be transferred to the driver. LAX VIP Limo reserves the right to restrict riders as well as drivers can decide whether to prohibit a passenger or not as well.

Our services are not available to children in less occupied by an adult. Children under 16 will need to be occupied by an adult. By using this app and site you agree you are over the age of 16. You also agree you are the sole user of the account. That the information you provided is true and accurate. LAX VIP Limo has zero control over users accounts including passwords. If you feel your account has been breached or unsecure please contact us immediately. LAX VIP Limo is not liable for account breaches or accounts suspect to breach of password or customer information. We reserve the right to ban anyone from the use of our service for any reason or no reason. The agreement remains intact unless your account is erased or deleted.

The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup. Customer agrees to base rate designated at time of booking.

Short notice reservations are reservations made less than two hours prior to requested pickup times. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability. Refunds are given if a ride can’t be supplied with 20 minutes of booking or if ride is cancelled before 10 minutes of original booking, the cancellation fee will be incurred after 10 minutes of booking, but the remaining amount charged will be credited back only and if the Booking is cancelled before 10 minutes of booking time or ride hasn’t arrived within 20 minutes. If ride arrives, then the transaction is considered completed.

Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time period, so as not to jeopardize pick-up of other ride passengers.

Tolls, taxes and other fees may be not included in the calculated cost of the ride and customer may be responsible for additional charges. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Extra stops are not applied in the rate and extra cost may incur at the rate agreed upon on first initial booking. The rate will be charged after the trip.

Multiple stops

Customers who wish to add an additional stop must properly communicate this v-email or on the order form. The quote will be changed and emailed back to the customer for the rate.

Customers must pay at time of booking to secure advance reservations. Any charges processed at the time of booking and are refundable following the terms outlined in the Cancellation Policy below.

Our operators and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to do business.

Discount codes are valid for use while reserving the service via the official mobile applications. They cannot be combined with other offers. They cannot be redeemed using third party providers. Under no circumstances will a discount be applied past the expiration date.

Cancellation

Customers can cancel a ride at any time up within 10 minutes of the designated time of arrival, by mobile website, and the official mobile apps. A cancellation fee will be applied of $10.00, if driver arrives at pickup location prior to cancellation or after 10 minutes of time booking. If cancellation occurs within the time frame stated above full refund will be made. The $10.00 cancellation will be deducted from the total amount, the remainder will be credited back to the client. If the cancellation is made before the arrival time, before driver arrives or within 10 minutes of the booking then full refund will be given.

Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.

Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession.

It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service. LAX VIP Limo is not liable for lost, stolen or damaged items.

Smoking is not permitted in any of our vehicles.

Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

In compliance with federal regulations, the service offers accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals.

LAX VIP welcomes the opportunity to serve our younger travelers. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website. Operators reserve the right to refuse service to parties out of compliance with state law.

Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.

Pets are permitted with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive van. All pets must be properly secured. Service animals are permitted on vehicles. Please be mindful of the vehicle size while booking rides with a service animal. Please be aware that if you have an allergy to animals, LAX VIP Limo in accordance with the ADA provides service to individuals accompanied by service animals. In addition, other passengers may be traveling with a cat or dog.

Customer are responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. LAX VIP Limo, is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.

Americans With Disabilities Act

LAX VIP Limo welcomes all guests with disabilities, including individuals who are accompanied by service animal.

Seat belts are provided for customer safety. LAX VIP, requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.

Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.

LAX VIP Limo and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, LAX VIP Limo reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Limitations on Compensation Following Service Failure

Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.

In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.

LAX VIP Limo, does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiveble by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight or other out of pocket expenses due to any alleged service failure, must be brought within 15 days after the occurrence of the act or omission that is the subject of the claim.

For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The refund is then completed by customer’s financial institution. Customer should refer to their financial institution to check on status of refund.

At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the Web site, and special offers we think you’ll find valuable. If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

DISCLAIMER OF WARRANTIES

THIS SITE AND ALL CONTENT AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY LAX VIP Limo .WITH ALL FAULTS. AND ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. LAX VIP Limo MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE CONTENT OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT WE ARE ONLY WILLING TO PROVIDE ACCESS TO THE SITE AND SERVICES IF YOU AGREE TO CERTAIN LIMITATIONS OF OUR LIABILITY TO YOU AND TO THIRD PARTIES.

WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS, OR FOR ANY ISSUE RELATED TO TRANSPORTATION SERVICES. THE TRANSPORTATION PROVIDERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LAX VIP Limo. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH TRANSPORTATION PROVIDERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OR OTHER CAUSES BEYOND OUR DIRECT CONTROL, INCLUDING THE ACTS OF TRANSPORTATION PROVIDERS, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

Indemnification

By accepting these Terms of Service and using the Application or Service, you agree that you shall defend, indemnify and hold LAX VIP Limo, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms of Service or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Transportation Providers arranged via the Application, or (c) your use or misuse of the Application or Service.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by LAX VIP Limo.

LAX VIP Limo has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of California, United States, without giving effect to any principles of conflicts of law.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Last modified: 06/10/2015